Job description
Role & responsibilities –

Credit Collections, Bad Debt, Old Dues, Recovery, recovery portfolio with respect to collections
Contact customers to negotiate payment plans & resolve outstanding balances.
Explain payment plans and the importance of timely payments.
Update account notes accurately and adjust statuses per guidelines.
Research and resolve disputed balances
Review collection up unit and changes account status based on established procedures.

Preferred candidate profile –

Strong English skills (written & verbal).
Experience in credit card collections is a plus.
Minimum 1 year of International US Credit Card Debt Collections, sales, or retention experience required.
HSC or 10+ 2 -Diploma / Graduation required

Perks and Benefits –

Shift: Night / Days Off: Saturday and Sunday
Transport facility Pickup & Drop Provided
Incentive opportunity depending upon your performance

Role: Customer Success, Service & Operations – Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Any Graduate