Roles & Responsibilities

Role Description

This is a full-time, on-site role for a customer service supervisor. The role involves overseeing daily customer service operations, ensuring a high standard of customer support, and resolving client inquiries promptly. Key responsibilities include monitoring and managing a customer support team, implementing strategies to improve customer satisfaction, and ensuring smooth communication between various departments to enhance the overall customer experience.

Qualifications

Strong Supervisory Skills with a proven ability to lead and manage a team effectively

Expertise in Customer Service and Customer Support processes

Demonstrated ability to manage Customer Satisfaction and maintain quality service standards

Proficiency in Customer Service Management to develop and implement customer-focused strategies

Excellent communication, problem-solving, and conflict resolution skills

Ability to work in a fast-paced environment and handle multiple priorities

Prior experience in logistics or shipping services is an advantage

Bachelor’s degree in Business Management, Customer Service, or related field is preferred