Key skills
css,fintech,telecommunication,jquery,react.js,operations,java,git,writing,json,e-commerce,html,mysql,mongodb,communication skills,c#,rest,python,microsoft azure,javascript,angular,node.js,fraud,compliance,troubleshooting,root cause,twilio,aws
Job description
What you’ll do
In this role, you ll:
Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations.
Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics.
Take action daily to stop bad actors/ activity while minimizing false positives.
Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
Resolve urgent issues impacting businesses, carriers and consumers worldwide.
Use Twilio s tools and your own investigative powers to detect and prevent non-compliant activity.
Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
*Required:
Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required.
You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications.
Experience working in a fast paced, ambiguous environment, with a strong bias for action.
You re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
You are detail-oriented with good organizational skills and comfortable with ambiguity.
You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
You have good time management and organizational skills and are comfortable working under pressure.
Industry type
IT Services & Consulting
Department
Customer Success, Service & Operations
Role
Technical Support – Non Voice
Role category
Non Voice
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate

Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations

Provide support for customers by email, to ensure customers have an excellent experience