Remote
Key skills
data management,housing,inbound,customer service,customer interaction,crm tool,excel,salesforce,operations,written communication,lead generation,negotiation,microsoft windows,hospitality,ups,pricing,communication skills,crm,follow ups
Job description
What you’ll do
Lead Conversion: Engage with inbound leads and convert them into confirmed bookings.
Customer Interaction: Understand student needs and provide personalized housing recommendations.
Market Expertise: Build strong knowledge of student housing options, pricing, and localities.
Follow-Up: Maintain consistent communication with leads to ensure closure.
Collaboration: Work closely with Marketing and Supply teams to streamline operations.
Data Management: Accurately record and manage customer interactions in CRM tools.
Performance: Consistently meet or exceed individual and team sales targets.
Requirements & Qualifications
0-2 years of experience (freshers welcome).
Excellent verbal and written communication in neutral English.
Strong listening, negotiation, and time management skills.
Proficiency with CRM tools or similar platforms.
Education: Graduate with min imum 60% aggregate.
Preferred: Background in real estate, hospitality, telesales, or customer service.
Industry type
IT Services & Consulting
Department
Customer Success, Service & Operations
Role
Customer Success Associate
Role category
Customer Success
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate